LIFEXP

LifeXP · Account

Request Account Deletion

You can ask us to permanently delete your LifeXP account and the personal data associated with it. You do not need the app installed and you do not need to sign in.

01How it works

  1. Open this LifeXP Account Deletion page.
  2. Enter the email address associated with your LifeXP account.
  3. Submit the request. Your email app opens with the request ready to send to support@vesperontech.com. Send it from the same email address.
  4. Verify that you own the account. We reply to the account's email address and ask you to confirm. We never delete an account without that confirmation.
  5. Receive a confirmation email once your account and data have been deleted, within 30 days of your verified request.

Submitting this page does not delete anything by itself. The deletion is carried out by the LifeXP team after we have verified that the request came from the account owner.

02Send your request

Use the address you signed up with. Never send your password.

Can't use the form? Email support@vesperontech.com from your account's email address with the subject "LifeXP account deletion request".

03What is deleted

When your verified request is processed, we permanently delete the personal data associated with your account:

  • Account information: name, email address, password hash, sign-in sessions and device records.
  • Profile: character title, bio, gender, time zone, avatar choice and any profile photo you uploaded.
  • Quests and tasks: quests, sub-tasks, reminders and your daily task history.
  • Progress: XP, level, streaks, XP history and badges.
  • Focus sessions and their history.
  • Party data: you are removed from your party, and party quests you sent or received are deleted.
  • AI and voice content: voice transcripts and quests created from them, and your Weekly Stories. Voice recordings themselves are already deleted from our servers immediately after transcription.
  • Settings and preferences, including notification and privacy preferences.
  • Support history: chat messages, bug reports and screenshots.
  • In-app activity records linked to your account.

04What may be kept

DataWhyHow long
Subscription purchase records (product, dates, store transaction ID). Never card details: those are held by Google Play or Apple. Tax, accounting and consumer-protection obligations, and handling refunds or disputes. 8 years, as required for accounting and tax records
The deletion request email and our confirmation. To show that we handled your request. 1 year

Retained records are not used for any other purpose. Data you shared with other people, such as a party quest title you sent to a friend, is removed together with your account as described above.

05Delete from the app

If you still have the app, you can also start deletion there: Avatar → Settings (gear icon) → Privacy & data → Delete account, then confirm with your password. This immediately signs you out everywhere and closes the account. To have all remaining data permanently erased, also send the request above.

06Before you delete

  • Cancel any subscription first. Deleting your LifeXP account does not cancel a Google Play or App Store subscription. Use Google Play → Payments & subscriptions, or your Apple ID → Subscriptions.
  • Deletion is permanent. We cannot restore a deleted account or its progress.
  • Read our Privacy Policy for how we handle your data. Questions: support@vesperontech.com.